At RIO Pet Care, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

Products must be returned within 14 days of delivery.

Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

Opened grooming products.

Custom or personalized items.

Refunds will be processed within 5-7 business days after the returned item is inspected.

Approved refunds will be credited to the original payment method.

If your product arrives damaged or defective, contact us immediately with a photo. We will arrange a replacement or refund.

Customers are responsible for return shipping costs unless the item is damaged or defective.

For assistance, please contact us at info@quatro-P4.com with your order details.