Terms of service

Terms & Conditions of Sales
Last updated: November 24, 2024

Thank you for visiting RIO Pet Care and for viewing these terms of use and conditions of sale. These Terms outline the rights and obligations for both you and RIO Pet Care when using our website www.riopetcare.com (the “Website”) and purchasing products or services provided by RIO Pet Care.

1. Agreement Overview

These Terms & Conditions, alongside our Privacy Policy and Shipping & Returns Policy, form a legally enforceable agreement (“Agreement”) between you and RIO Pet Care. This Agreement governs your access and use of the Website, the purchase of our products, and any services provided. By visiting our Website or making a purchase, you agree to be bound by these Terms.

You can review the most current version of the Terms at any time on this page. We reserve the right to update or modify these Terms by posting changes on our Website. Continued use of the Website constitutes your acceptance of any updates.

2. Use of the Website

By accessing the Website, you confirm that you are of the age of majority in your region and have the legal capacity to enter into this Agreement. You agree to use the Website only for lawful purposes and refrain from any actions that may harm the Website, its users, or RIO Pet Care.

3. Products and Services

Product Safety: All products offered by RIO Pet Care are tested for quality and safety, ensuring they meet high standards. Specific product details are listed on individual product pages.

Availability: Products and services are subject to availability. If an item is out of stock, we will notify you with alternative options or delivery timelines.

Product Descriptions: While we strive for accuracy, product descriptions, pricing, and availability may occasionally include errors. We reserve the right to correct these errors and update information without prior notice.

4. Pricing and Payment

Prices: Prices are displayed in the relevant currency of your location and may be subject to applicable taxes. We reserve the right to adjust prices without prior notice.

Payment: Payment must be completed before orders are processed. We accept major credit cards, debit cards, and other secure payment methods listed at checkout.

Subscription Costs: If you opt for a subscription-based service, the subscription fee will be charged according to the selected plan. Subscription fees are non-refundable once billed.

5. Order Placement and Fulfillment

Order Confirmation: Once your order is placed, you will receive a confirmation email. Orders are subject to acceptance and availability.

Delivery Timelines: Delivery typically takes 3–7 business days. Exact timelines will depend on your location.

Shipping Costs: Shipping costs vary based on location and order size. Free shipping may be available for qualifying orders, as detailed on the Website.

6. Returns and Refunds

Return Policy: Returns are accepted within 14 days of delivery, provided items are unopened and in their original packaging.

Refund Process: Refunds will be processed within 7–10 business days after we receive and inspect the returned item. Shipping fees for returns are borne by the customer unless the product is defective.

Non-Returnable Items: Opened grooming products and customized items are non-returnable for hygiene and safety reasons.

7. Intellectual Property

All content on the Website, including images, text, and graphics, is the intellectual property of RIO Pet Care. You may not copy, modify, or distribute any content without prior written permission.

8. Privacy and Data Use

We value your privacy. All personal information collected through the Website is handled in accordance with our Privacy Policy, available on the Website. By using our Website, you consent to the collection and use of your information as described in the Policy.

9. Liability Limitation

To the fullest extent permitted by law, RIO Pet Care shall not be liable for indirect, incidental, or consequential damages arising from your use of the Website or products. Our maximum liability is limited to the total cost of the order in question.

10. Subscriptions and Cancellations

Subscription Terms: Subscriptions are automatically renewed based on the plan chosen. You may cancel at any time through your account settings or by contacting our support team.

Failed Payments: If your payment fails, we may attempt to process the payment again within 30 days. Continued failure to pay may result in cancellation of your subscription.

11. Dispute Resolution

All disputes arising out of this Agreement will be resolved through binding arbitration, in accordance with applicable laws in your region. By using the Website, you agree to waive your right to a court trial or class action.

12. Contact Us

For inquiries, please reach out to us:

Email: info@quatro-P4.com

Phone: +962 7 9730 4676

Live Chat: Available on the Website during business hours.

13. Miscellaneous

Governing Law: This Agreement is governed by the laws of Jordan, Amman 

Severability: If any provision of this Agreement is found unenforceable, the remaining provisions will remain in effect.

Entire Agreement: These Terms constitute the entire agreement between you and RIO Pet Care, superseding any prior agreements.